Photo Upload Service – Dermatology on the go

You will be presented with nine different options relating to differing skin issues. You should choose the category that most represents your skin issue. If you have more than one, a seperate sudmission should be made for each issue.

Each category has a unique and comprehensive questionnaire that has been specifically designed to obtain the same information that a dermatologist would typically ask you in a clinic.

Afterward, you will be provided a space to upload photographs of your skin issue. When you log in to your account there are guides available via the 'Resources' section on how to make sure you take good quality photos. Remember, the better the photos the more the doctor can help you.

With your questionnaire answers and photographs, a consultant dermatologist should be able to address your case, create a clinical letter and arrange a prescription if needed. They can also provide you with additional education material.

Occasionally more information is required, and your doctor will reach out to you. Don’t worry, this does not cost extra.

You can upload up to six photographs during the booking. If however, you feel more photographs are required to fully explain your issue, you can send more to us via the Upload centre in your skindoc account or by emailing them to us at hello@skindoc.uk

Unfortunately, skindoc is founded on the notion that most people have access to the internet and a camera, whether it be a digital camera or smartphone. Since our doctors need to see what your dermatological complaint looks like, skindoc may not be the best service for you. We would therefore suggest seeking help from a dermatologist in a physical face-to-face clinic.

Online dermatology has been shown to be as effective as in-person dermatology in over 90% of cases. There are however >2000 different skin conditions so it is not always possible to determine if your skin issue would be suitable for the photo upload service or not.

If you submit a case and our doctors do not feel that it is suitable than your case will be declined, and your payment automatically refunded back into your bank account. The doctor may well offer advice or sign post you to alternative options.

Yes, but only if you have created an account for them as an individual. You must not submit a case for your child or another your family member under your own skindoc account. Your skindoc account is a legal medical file and is subject to the same UK laws and regulations as your NHS medical file.

When you submit your case all our dermatology consultants will be alerted at the same time. The first consultant available will review your case before deciding whether it is appropriate for skindoc.

We aim to address all cases within 48 hours, provided you have submitted your ID and it has been accepted. If not, the 48-hour timer will start as soon as your ID has been signed off. Our doctors cannot address your case without your ID.

The main reason this occurs is because the photos submitted were not of a high enough quality for the doctor to be able to use. Other reasons include blurred photos or issues with photos being too light or too dark. If this is the case, your doctor will reach out to you and request additional photographs. Don’t worry, this does not cost extra.

When you log in to your account there are guides available via the Resources section on how to make sure your photos are of good quality.

The photo upload service costs less than the live consultation and is best suited for minor skin ailments that need a quick answer. It remains a safe and reliable option, it is just not as comprehensive as live consultations and may provide you with slightly less information. Your interaction with the Consultant Dermatologist is also limited.

The live consultations allow you to speak to an expert directly, ask lots of questions and establish a dialogue. Live consultations also permit greater access going forward, especially if further investigations are required.

The photo upload service is best suited for minor skin ailments that need a quick answer. It's a kind of one-stop-shop. As such, you won't get the chance to establish a dialogue with the Consultant Dermatologist and after you receive your diagnosis and clinical letter you won't be able to keep returning with further questions. We do however understand that your diagnosis and clinical letter may trigger new questions that you want answers for. We therefore do accept one email back to your doctor, but you must limit your email to only a few questions.

If our doctors do not feel that a diagnosis or treatment plan can be safely provided than your case will be declined, and your payment automatically refunded back into your bank account. The doctor may well offer advice or sign post you to alternative options.

Yes. There are two ways to do this:

1. Ask our admin team to do it for you.
2. Wait for your doctor to offer it. When received, simply login to your skindoc account, find your booking and ‘accept’ the upgrade.

Upgrading to a live consultation does incur a cost but only to make up the difference in price between the two services. Upgrading will therefore not cost you more than if you had booked a live consultation originally.

If you are not happy with the medical opinion that you have been provided, please contact us via hello@skindoc.uk and let us know your concerns. We will investigate this and seek a review of your case from a different consultant Dermatologist, i.e. a second opinion.